Computer Services

There are plenty of computer repairs services all over and they make available various types of computer services. These may be online services, telephonic services, or on site services. An individuals choice of the type of computer repairs service would depend on various factors like the nature of the problem, the customers technical know how, his exigencies of time, and his preferred medium for taking guidance.

All computer manufacturers have their own computer services and it will be made available to the buyer especially during the machines warranty period. This service may be provided online or offline. Most manufacturers will have an ID for a computer they have sold, using which they will be able to remote access the buyers computer and do minor repairs or jobs like software upgrades. Computer repairs services other than that of the manufacturers will also have such remote access repair facilities with which they undertake computer repairs.

Service providers often prefer to use this remote access facility since it frees them from the problem of traveling to the customers location. However, all problems cannot be rectified online. Hardware related problems might require personal inspection of the machine by the computer repairs technician and in such cases they will have to provide on site services whether they are the manufacturing company themselves, or other service providers.

If the computer owner is not very tech savvy, he may prefer to get on site computer services rather than online help because he may have difficulty in explaining the problem through a live chat or through messages. With on site help, the customer would need to give limited explanation to the technician. A customers availability may also be an influencing factor in choosing between online and on site computer repairs. If he is hard pressed for time, he may not have the time or patience to explain the problem through email or chat and might prefer to have the technician come in person and rectify the problem on site. At the same time, if his computer requirement is such that he wants the machine repaired instantly without losing time, he may opt to get it done online.

Computer services may also be provided telephonically where the technician will give oral instructions to the client to delete files, or enter codes or words at different locations, or add or install programs to solve the problem. Similar instructions may be given online also for computer repairs, where the customer will be guided by the technician to do the repair themselves. Both these are viable repair options as well as time savers, but to be able to use it the customer’s knowledge of both hardware and software should be reasonably good.

A customers choice between taking online and telephonic computer repairs guidance will also depend on whether he or she is more comfortable with the oral medium or written medium. Some people prefer to get the words written where they will be spelt correctly and can be copy-pasted when necessary. Nobody is likely to have any problem with on site computer services, where the technician will be face to face and will be fully in charge.